Frequently Asked Questions
What is home care and how is it different from home health?
Home health refers to “clincial” or “skilled” care provided by licensed nurses, licensed CNAs or therapists. Home care refers to non-skilled or non-medical services provided by trained caregivers. Home health services can include assistance with wound care, medication administration, OT/PT, and monitoring vitals. Home care services include assistance with Activities of Daily Living (or ADL’s) such as bathing, grooming, dressing, meal prep, light housekeeping, respite care, running errands (some restrictions apply) and companionship.
Who benefits from in-home care?
Individuals who need help at home with ADLs, etc and family caregivers in need of a break from caring for their loved one (Respite Care). Our services allow individuals to remain in their homes and as independent as possible.
What if I am not living in my house?
While caregiving services are primarily performed in the home, you may also utilize home care services in a hospital setting, rehabilitation facility, nursing home or assisted living facility. Some restrictions may apply, call for more details.
How do I pay for Home Care services?
There are several options for paying for home care! These include:
- Private health insurance, often in the form of a “Long-Term Care” policy
- Private Pay/Self-Pay
- VA Benefits
- HCBS through TennCare CHOICES Program
- OPTIONS through your local Area Agencies on Aging and Disability
What government assistance programs are available in Tennessee?
The primary option for eligible adults/seniors is the Medicaid waiver (Home and Community Based Services/HCBS) through the TennCare CHOICES program. The OPTIONS program is available through your local Area Agencies on Aging and Disability for eligible adults/seniors. For Veterans, the VA Community Care Network and Aid and Attendance are two programs that assist with veteran’s home care needs.
Does Medicare pay for non-medical home care services?
Generally, Medicare will only cover home health services prescribed by a physician for a Medicare-certified provider. In most cases, this is going to be medical home health aide for individuals requiring skilled care, not non-medical home care.
How do I start services?
Your first step should be to contact your insurance provider to determine your eligibility.
Every Home Care agency is different. At Silver Angels, our first step is to conduct a brief phone consultation where we get some basic information on you or your loved one and help you determine if home care is the best option for you. Following a phone consultation we complete an in-home assessment, review our consents and authorizations for in-home services, and develop a personalized care plan unique to your loved one. After that, we match you with a caregiver and get started.
Do you offer transportation services?
This is determined by how you pay for services. Some restrictions apply with some payor sources. Call for more details.